No Voicemail application

[compsos]

Hi
I have tried this on Jammy and Mantic and no change to the issue.
This is standard output with the modules.conf file as installed
pbx-ub*CLI> module show like voicemail
Module                         Description                              Use Count  Status      Support Level
app_voicemail.so               Comedian Mail (Voicemail System)         0          Not Running          core
app_voicemail_imap.so          Comedian Mail (Voicemail System) with IM 0          Running              core                           
app_voicemail_odbc.so          Comedian Mail (Voicemail System) with OD 0          Not Running          core

the result
[2024-03-29 09:58:05] ERROR[572]: app_voicemail_imap.c:2816 inboxcount2: Couldn't find mailbox 501 in context default
    -- AGI Script Executing Application: (VoiceMailMain) Options: (501)
[2024-03-29 09:58:06] WARNING[1147][C-00000001]: res_agi.c:3181 handle_exec: Could not find application (VoiceMailMain)
    -- <SIP/501-00000000>AGI Script sarkhpe completed, returning 0
    -- Auto fallthrough, channel 'SIP/501-00000000' status is 'UNKNOWN'
[2024-03-29 09:58:28] ERROR[572]: app_voicemail_imap.c:2816 inboxcount2: Couldn't find mailbox 501 in context default
[2024-03-29 09:58:39] ERROR[572]: app_voicemail_imap.c:2816 inboxcount2: Couldn't find mailbox 501 in context default[/size]

If we noload app_voicemail_imap.so we do not get the error messages "Couldn't find mailbox..." But still get "Could not find application (VoiceMailMain)"

In Ubuntu there is a package (deb) for VoiceMail but it is for asterisk 16.
asterisk-voicemail_16.2.1~dfsg-2ubuntu1_amd64.deb
and if we unload off app_voicemail_imap.so and use the app_voicemail.so we loose the Mailbox errors but still have no VoiceMailMain appication. See attached list

Any ideas on how to get voicemail back?
Thanks.

[compsos]

May have solved it
When we have this it works
Module                         Description                              Use Count  Status      Support Level
app_voicemail.so               Comedian Mail (Voicemail System)         0          Running              core
app_voicemail_imap.so          Comedian Mail (Voicemail System) with IM 0          Running              core
app_voicemail_odbc.so          Comedian Mail (Voicemail System) with OD 0          Not Running          core
3 modules loaded
So the default is only app_voicemail_imap.so running but that does not load VoiceMailMain

module load app_voicemail.so

unloading the odbc module also works
Module                         Description                              Use Count  Status      Support Level
app_voicemail.so               Comedian Mail (Voicemail System)         0          Running              core
app_voicemail_imap.so          Comedian Mail (Voicemail System) with IM 0          Running              core

But this should be set from modules.conf. Might try a preload in the conf file to get it automatically. It also solved another issue where trunks did not answer if linked to voicemail. Just dropped the call with a bye command.

[compsos]

From what I have been reading only 1 voicemail module should be loaded. But it seems voicemail_imap.so supports comedian Mail (ie) *51* although it answered on *50* and then fails the password.
If you load app_voicemail_imap.so from the modules.conf and then try and unload from the cli (which fails) and then load app_voicemail.so we get the VoiceMailMain application back.

Is there an answer to this riddle? How to get it back to being stable?

PBX release: 20.4.0
SAIL Release: 6.2.0-35
HPE Release: 6.0.0-9

[compsos]

Had to
unload app_voicemail_imap.so
and
load app_voicemail_imap

In the modules.conf so now phone calls get to the phone. Before the system sent a bye packet before the system rang.
But the voicemail gets the prompts but fails the password.