Setting up multiple routes per week

[rsmith]

Hi

Looking for some assistance, I have a setup that needs to use a different call group depending on the day of the week they are closed i.e.

Monday - Open 09:00 - Closed 15:30 (Open call group 1, closed call group 2)
Tuesday - Open 09:00 - Closed 15:30 (Open call group 1, closed call group 3)
Wednesday - Open 09:00 - Closed 15:30 (Open call group 1, closed call group 2)
Etc, etc.

Any suggestions?

Thanks

Richard

[sysadmin]

You would need to set up a custom app and use gotoiftime to figure out where to send the calls and when.   It's just a cascade, one for each time-segment you wish to implement.   The app should have a span of none.  Just point your inbound DDI at the app and let it sort it out.

To hand control to a call group from the app you can do

exten=>s,n,GoTo(internal,presets,601,1)

Where 601 is a callgroup number.

[rsmith]

Thanks, will take a look at that tomorrow. This will make my customer very happy indeed :-)