SAIL Feature Codes

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Revision as of 03:19, 23 February 2013 by Apmutha (talk | contribs) (Do Not Disturb (DND))
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The old Feature code list that is still valid although not updated is in the old wiki.

Excel Shorthand:

="|-|"&A3&"||"&B3&"||"&C3&"||"&D3&"||"&E3

SARK UCS/MVP Keypad Operations

Transfers

TRANSFERS, PARKING & GROUP PICKUP
Key data function Availability/Terminal Type Comment
# extension Blind Transfer internal (does not work with Mitel 52xx range, use "Transfer" key instead) Immediately transfer a call - use ONLY with analogue phones - usually turned off
*1 none One Touch Record internal Activates call recording. This is an in-band request. Actual key sequence may vary - refer to site administrator
*2# extension Attended Transfer internal Dial callee then transfer - use ONLY with analogue phones - usually turned off
Transfer Key extension Transfer All SIP phones Either blind or attended depending upon the phone type
Transfer + *5 none Call Park internal Parks the call into the first free park - usually used with BLF parks
*8 none Call Pickup internal Pick up ringing call on same group
*8 extension Directed Call Pickup internal Pick up specific ringing call - usually used with BLF and Visual Call Pickup on Snom or Aastra
Hold none Hold All Grandstreams, Sipura Spa-841, Cisco/Linksys 94x, Mitel 52xx, All SNOMs, All Aastras Hold call and play MOH
Message Light/Mail Icon none Pick up voicemail All Grandstreams, Sipura Spa-841, Cisco/Linksys 94x, Mitel 52xx, All SNOMs, All Aastras Connect to Voicemail
*12*(nnnn) extension Temporarily Set Extension to Operator master user Useful in small office environments during operator rest/break periods. SYSOP OFF if no (nnnn) is pressed.
300 - 307 none Conference Rooms internal
776 none Broadcast directly to the overhead page amps using the SARK Sound Card internal Check with your administrator to see if this feature is activated
701 - 702 none Parked call pickup internal
* extension none dial or transfer to an extension's Voicemail internal Useful to transfer a call direct to an extension's voicemail box.

Do Not Disturb (DND)

Since the DND sound bite is not available in the default astersik sounds, Call Forwarding sound bite is played. The sarkhpe call is in /opt/sark/generator/extensions.php like:

        exten => _*1[89][*8],1,agi(sarkhpe,\${EXTEN},,)		; DND ON/OFF
        exten => _*20[*8],1,agi(sarkhpe,\${EXTEN},,)		; DND TOGGLE

The sound bite names and sequences are hard coded in the sarkhpe.

Key data function Availability/Terminal Type Comment
*18* or *188 none DND Activation internal
*19* or *198 none DND De-Activation internal
*20* none DND Toggle internal sets feature on/off

Diverts

Key data function Availability/Terminal Type Comment
*21*(nnnn) none or extension Call Forward Immediate (CFIM) Toggle internal
*22*(nnnn) none or extension Call Forward on Busy Signal (CFBS) Toggle internal Use with no extension to turn off
*23* none Clear All Call Forward Instructions (CLACF) internal clear all call forward instructions
*27*(nnnn) extension Follow Me (RCFIM) internal Direct a remote extension's calls to the local station - requests your vmail passwd
*28*(nnnn) none or extension Call Forward Immediate Open (CFIMOP) Toggle internal Use with no extension to turn off
*29*(nnnn) none or extension Call Forward on Busy Signal Open (CFBSOP) Toggle internal Use with no extension to turn off
*38*(nnnn) none or extension Call Forward Immediate Closed (CFIMCL) Toggle internal Use with no extension to turn off

Permissions

Key data function Availability/Terminal Type Comment
*24* none Allow Call Forward to External Numbers master user - requires password
*25* none Deny Call Forward to External Numbers master user - requires password
*30* none Set Master Timers to Automatic (default) master user - requires password Incoming calls will be checked against time of day
*31* none Set Master Timers to global "CLOSED" master user - requires password Incoming calls will be routed to closed handler
*32* none Set Master Timers to global "OPEN" master user - requires password Incoming calls will be routed to open handler

Voicemail

Key data function Availability/Terminal Type Comment
*50* password Local Voicemail internal connect to voicemail from own station
*51* extension/password Remote Voicemail internal/external Connect to voicemail from another station

Miscellaneous

Key data function Availability/Terminal Type Comment
*26*(nn) none or ring delay Set ring delay internal if no ring delay is specified the ring will not timeout
*40*(nnnn) none, alias or extension Page internal Use with no extension to page all phones
*52* none Echo test internal/external
*55* none Time and date internal
*56* none Check my extension number internal
*57* none Directory Service internal Enter the first 3 letters of your parties name using the touch tone keypad of the phone to get the directory listing read out.

System Greetings

Key data function Availability/Terminal Type Comment
*60*(nnnn) 4-digit greeting number Record a system greeting internal Record a system greeting
*61*(nnnn) 4-digit greeting number Listen to a system greeting internal

Agents and Queues

Key data function Availability/Terminal Type Comment
*65* Agent Number/Password Log on as an agent internal
*66* Agent Number/Password followed by # Log off as an agent internal
*67* Agent Number ChanSpy Function master user - requires password Allows a supervisor to anonymously listen to agents servicing Queues
*68* extension ChanSpy Function master user - requires password Allows a supervisor to anonymously listen to an extension